FAQ

Are price and availability always correct?

Price and availability shown by the bot are verified at answer time: precontractual information, not a guaranteed promise.

How do I activate the WhatsApp/Telegram widget?

Shows the official logo of the connected channel (WhatsApp or Telegram) on the floating button. Always verify on the published store, not just in the editor preview: the editor shows the widget even when it isn’t yet active for visitors.

What happens when I reach a plan limit?

Past the threshold, the widget keeps working by redirecting customers to WhatsApp/Telegram. The 7-day free trial applies once per store. If you cancel and resubscribe within those 7 days, you keep the days you haven’t used yet; after that, the subscription starts as paid straight away.

How long are conversations stored?

Conversations are kept for 30 days, then permanently deleted — never anonymized and kept beyond that. You can request export or deletion of your store’s data at any time through Shopify.

What happens if I switch back to Free?

The AI chatbot is deactivated right away; conversations stay browsable until their 30-day retention expires.

How do I contact support?

For setup help, billing questions or bug reports, contact IFG eCommerce and include your .myshopify.com domain plus a short description of the issue. info@ifgecommerce.com