IFG AI Chat user guide
At a glance
- What you get
- Know what the app does and which page of the guide to start from.
- Time
- 3-minute read
- Plan
- All plans
What IFG AI Chat does
IFG AI Chat adds a round button to your store that always sits in a corner of the page: the widget. When someone taps it, they message you on WhatsApp or Telegram, or they open a chat where an AI assistant answers questions about your products, prices, availability, collections, policies and store pages on its own.
The contact widget is free on every plan. The AI chatbot comes with the paid plans, Grow and Unlimited (500 conversations/month).
Who it is for
Anyone with a Shopify store who wants customers to reach them with one tap, without hunting for a phone number or an email address. You don’t need to know how to code: everything happens in the app and in Shopify’s theme editor, using the buttons described in this guide.
Recommended path
| Step | What you do | Time |
|---|---|---|
| 1 | Check you have everything you need | 3 minutes |
| 2 | Install the app and complete the four setup screens | 5 minutes |
| 3 | Turn on the widget in your theme | 2 minutes |
| 4 | Connect WhatsApp or Telegram and choose the look | 5 minutes |
| 5 | Turn on and brief the AI chatbot (Grow and Unlimited) | 10 minutes |
| 6 | Build the knowledge base (Grow and Unlimited) | 10 minutes |
| 7 | Read conversations and leads (Grow and Unlimited) | 5 minutes |
If you only use the Free plan, steps 1 to 4 are all you need.
Every page of the guide
- Before you start: what you need and what the app does not do.
- Installation and first setup: the four setup screens, one by one.
- Turn on the widget in your theme: the toggle to switch on in the theme editor.
- Set up the contact widget: WhatsApp, Telegram, position, colour, icon.
- Turn on and customise the AI chatbot: name, tone, rules, suggested questions.
- Knowledge base and chatbot content: where answers come from and how to add your own.
- Conversations and leads: reading chats and the emails customers leave.
- Your customers’ privacy: what people who use the chat see and leave behind.
- All settings: every field in the app, what it does and when to change it.
- Plans and billing: prices, free trial, limits, switching plan or going back to Free.
- Troubleshooting: the most common problems and what to do.
- Glossary: the words used in this guide, explained in one sentence.
- Uninstall the app: how to do it and what happens to your data.
Tip: every page of the app has the menu on the left with Overview, Widget, AI Chatbot, Knowledge Base, Conversations, Leads, Settings, Plans and Support. The guide uses the same names.