Install the app and complete the first setup

Before you start

Have the email address where you want the app’s notifications ready. If you’re not sure you can install apps on the store, read Before you start.

Install the app

1. Open the Shopify App Store and search for IFG AI Chat.

2. Open the app’s listing and press Install.

   What you’ll see: Shopify lists the permissions the app requests: products, legal policies, Online Store pages and themes, all read-only.

3. Check the permissions and confirm the installation with the button at the bottom.

   What you’ll see: the app opens inside Shopify Admin. The first time, the guided setup starts on its own, with “Step 1 of 4” at the top and a progress bar.

You can find the app again at any time under Shopify Admin › Apps › IFG AI Chat.

Step 1 of 4: Tell us about your store

The screen is called Tell us about your store and has two fields.

1. In the Language menu choose the app language. The first option, Automatic (Shopify account language), follows the language of your Shopify account. The others are 30 fixed languages.

2. In the Merchant email field type the address where you want to receive questions the chatbot can’t answer.

   What you’ll see: while the email field is empty, the Continue button stays grey.

3. Press Continue.

   What you’ll see: “Step 2 of 4” appears. If the address isn’t valid, a red message appears under the field and you stay on the same step.

Tip: you can change language and email whenever you like from Settings. See All settings.

Step 2 of 4: Privacy and data processing

This screen sums up in four points what happens to your store’s conversations:

• conversations are kept for 30 days, then permanently deleted;
• the AI engine that writes the answers also processes data outside the European Union, under Standard Contractual Clauses;
• price and availability shown by the chatbot are checked when it answers, but they are pre-contractual information, not a guaranteed promise;
• you can ask, at any time and through Shopify, for your store’s data to be exported or deleted.

1. Read the four points. For the full text press Read the privacy policy ↗: it opens in a new tab.

2. Press Continue.

   What you’ll see: “Step 3 of 4” appears. Back takes you to the previous step without losing what you typed.

Step 3 of 4: Activate the widget in your theme

In this step you switch on the widget in your store’s theme. The Add the block to your theme box has a label that tells you whether the app can find the widget: ● Widget detected or ● Widget not detected.

1. Press Open theme editor ↗.

   What you’ll see: the theme editor opens in a new browser tab, already on the apps panel (App embeds).

2. In the panel find IFG AI Chat Widget and turn on its toggle.
3. Press Save at the top right of the theme editor.

4. Go back to the app’s tab and press Verify again.

   What you’ll see: the button shows “Verifying…” for a few seconds, then the label changes to ● Widget detected.

5. Press Continue.

Warning: once you save the theme editor, the widget becomes visible to visitors of your live store as soon as a contact channel is connected. If you want to get everything ready first, leave the toggle off and turn it on at the end.

If you press Continue while the widget is not detected, you’ll see the notice “The widget is not active yet. You can continue and activate it later from the Widget page.”. Press Continue again to move on anyway. The full explanation, with fixes for the most common problems, is in Turn on the widget in your theme.

Step 4 of 4: Choose your plan

You’ll see three cards side by side: Free, Grow and Unlimited (500 conversations/month), with the monthly price. The Free card carries the Current plan label. Under the paid plans there’s a line about the free trial, for example “7-day free trial”.

If you want to stay free:

1. Press I’ll stay on the Free plan for now.

   What you’ll see: the app’s Overview opens. Setup is complete.

If you want the AI chatbot:

1. On the card you want, press Try Grow → or Try Unlimited (500 conversations/month) →.

   What you’ll see: a Shopify page opens where you confirm the plan. Shopify handles the payment.

2. Check plan, price and trial days on the Shopify page and confirm.

   What you’ll see: Shopify takes you back to the app. If you land on the Plans page, the top shows “Your plan has been updated.” or “Your plan change is being confirmed.”. If you land on the last setup step, you’ll see “Plan activated” and the Go to Overview button.

Warning: by confirming a paid plan you authorise the charge on Shopify. The 7-day free trial applies once per store: if you’ve already used it, the card says so and the button becomes Switch to Grow → or Switch to Unlimited (500 conversations/month) →, with payment from day one.

The guided setup only shows monthly prices. For annual billing use the Plans page after setup, as explained in Plans and billing.

Troubleshooting

The Continue button on the first step stays grey. The email is missing. Type it in the Merchant email field.

I closed the app halfway through setup. No problem. Reopen it from Shopify Admin › Apps › IFG AI Chat: at the top of Overview you’ll find the “Setup to finish” notice with the Finish setup → button, which takes you back to the steps. Anything you already saved is kept.

I picked a plan and Overview still says “Setup to finish”. Press Finish setup → and go through the steps with Continue. On the last step you’ll see “Plan activated”: press Go to Overview.

The label stays on “● Widget not detected”. Read Turn on the widget in your theme, “Troubleshooting” section.

Next step

Turn on the widget in your theme