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IFG eCommerce IFG AI Chatby IFG eCommerce®

This app is not yet published on the Shopify App Store. This guide describes the version in development and may change before launch.

Turn on the widget in your theme

At a glance

What you get
The widget switched on in your live theme and recognised by the app.
Time
2 minutes
Plan
All plans

Before you start

The app is installed (Installation). To actually see the button on your store you also need at least one contact channel, which you connect in Set up the contact widget. The order doesn’t matter: you can do either one first.

How it works, in short

The widget enters your store as an App embed: a toggle Shopify adds to the theme editor for each installed app. In the editor the toggle has no other settings. Channels, colour, position and AI assistant are managed only in the app, on the Widget page.

Step by step

  1. In the app, open Widget from the left menu and scroll down to the Activate in the theme in 3 steps section.

  2. Press Open theme editor.

    What you’ll see: your live theme’s editor opens in a new browser tab, already on the app embeds panel (App embeds).

  3. In the list find IFG AI Chat Widget and turn on the toggle next to its name.

    What you’ll see: under the name the text “Managed in the app” appears, asking you to manage everything from Apps › IFG AI Chat › Widget. The widget button appears in the preview on the right. If no channel is connected yet, a red box appears instead: “Widget not active: turn on WhatsApp or Telegram in the app (Apps > IFG AI Chat > Widget).”

  4. Press Save at the top right of the theme editor.

  5. Go back to the app, open Overview and in the Theme integration status box press Verify activation.

    What you’ll see: for a few seconds the button says “Verifying…”. Then Active appears next to Widget block. At the top, the widget label becomes “Widget: Active”.

  6. Open your live store in a normal browser window and check the button is in the corner you chose.

Warning: after saving, the widget is visible to every visitor of your live store, as long as at least one channel or the AI chatbot is connected.

Tip: always check on the live store, not only in the editor preview. The editor shows the widget even when it isn’t active for visitors yet.

Turning the widget off

  1. Open the theme editor with Open theme editor from the Widget page.
  2. Turn off the IFG AI Chat Widget toggle.
  3. Press Save.

The button disappears from your store. The app’s settings stay, ready for when you switch it back on.

Troubleshooting

The app says “Not added” even though I switched the toggle on. You probably didn’t press Save in the editor, or you switched the toggle on in a theme that isn’t the live one. The app’s button always opens the live theme: repeat the steps from there and press Verify activation.

Under the status I see “Not verified in real time — last successful check:”. The app couldn’t read the theme right now and is showing the last successful result. Press Verify activation again in a few minutes.

The preview shows the red “Widget not active” box. No channel is connected. Open Widget in the app, turn on WhatsApp or Telegram, type the number or username and press Save. See Set up the contact widget.

I can’t find IFG AI Chat Widget in the editor. Check the app is installed on this store and that you’re looking at the app embeds panel, not the sections panel.

Next step

Set up the contact widget