Plans, free trial and usage limits
At a glance
- What you get
- Pick the right plan and know what happens when you change it or reach a limit.
- Time
- 6 minutes
- Plan
- All plans
The three plans
| Free | Grow | Unlimited (500 conversations/month) | |
|---|---|---|---|
| Monthly price | Free | 14.99 USD/month | 24.99 USD/month |
| Annual price | Free | 149.90 USD/year | 249.90 USD/year |
| WhatsApp and Telegram widget, look and icon | Yes | Yes | Yes |
| AI chatbot | — | Yes | Yes |
| AI conversations per month | — | 100 | 500 |
| Lead email capture | — | Yes | Yes |
| Conversation history | — | 30 days | 30 days |
| Manual knowledge base | — | Yes | Yes |
| Custom instructions for the assistant | — | Yes | Yes |
| Custom welcome message | — | — | Yes |
| Automatic knowledge base | — | — | Yes |
| CSV export | — | — | Yes |
The WhatsApp and Telegram contact widget stays free and unlimited on every plan, Free included. On the Free plan the app doesn’t store visitor data on its own servers.
Prices are in US dollars (USD). Payment goes through Shopify, on your Shopify bill. Paying annually saves about 17%: on the Plans page the “−17%” label next to Annual shows it.
Note: on the Shopify page where you confirm the plan, Unlimited (500 conversations/month) may appear under the name Scale. It’s the same plan.
The free trial
- Grow and Unlimited (500 conversations/month) come with a 7-day free trial.
- The trial applies once per store.
- If you cancel and resubscribe within those 7 days, you keep the days you haven’t used yet. After the 7 days, the subscription is paid straight away.
On the plan cards, the line under the price tells you where you stand: “7-day free trial”, “Free trial still available” or “Free trial already used”.
Move to Grow or Unlimited
- Open Plans from the left menu (or Manage plan in Overview).
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At the top choose Monthly or Annual.
What you’ll see: the card prices change. The card for the plan you already have carries the Current plan label.
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On the plan you want press the button: Try Grow → or Try Unlimited (500 conversations/month) → if the trial is still available, otherwise Switch to Grow → or Switch to Unlimited (500 conversations/month) →.
What you’ll see: Shopify’s page for confirming the plan opens. As the app says: “You confirm the plan on Shopify, which also handles the payment.”
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Check plan, price and trial days and confirm on Shopify.
What you’ll see: you’re back on the Plans page with the message “Your plan has been updated.”. If you see “Your plan change is being confirmed. It may take a few moments to appear here.”, wait a few seconds and reload the page.
Warning: by confirming on Shopify you authorise the plan charge, either right away or at the end of the free trial.
To compare every feature, open Feature comparison at the bottom of the Plans page.
Go back to the Free plan
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In Plans, on the Free card, press Switch to Free.
What you’ll see: the “Switch to the Free plan?” window opens with the text “The AI chatbot is deactivated right away; conversations stay browsable until their 30-day retention expires.”.
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Press Confirm. To change nothing press Cancel.
What you’ll see: “Plan updated to Free.” appears. If your subscription is managed on Shopify’s plan page, that page opens and you complete the switch to Free there.
Warning: the AI chatbot switches off immediately and the widget goes back to opening WhatsApp or Telegram. Knowledge base, leads and export become unavailable.
Usage limits
| Limit | Grow | Unlimited (500 conversations/month) |
|---|---|---|
| New AI conversations per month | 100 | 500 |
| New AI conversations per day | 12 | 51 |
| Messages in a single conversation | 30 | 30 |
- A conversation starts with a visitor’s first message and counts only once, even if more messages follow. A conversation where the assistant didn’t save any answer doesn’t count.
- The monthly counter restarts on the first day of each month (UTC time). You can see it in Overview (“Conversations this month”) and in AI Chatbot › Usage this month.
- The daily limit stops a single day from using up a large part of the month. On top of that, a single internet connection can’t open more than about half of the day’s conversations: this protects your plan from people abusing the chat.
- What happens at the limit: the widget never switches off. Once the monthly limit is reached, until next month the button opens WhatsApp or Telegram, as on the Free plan. Once the daily or message limit is reached, the chat tells the visitor the assistant can’t take new questions and shows your WhatsApp or Telegram channels.
- If a visitor sends too many messages in a row, the chat asks them to wait a moment.
Troubleshooting
I confirmed on Shopify but the app still shows the old plan. Wait a few seconds and reload the Plans page: it’s the only page that re-reads the plan directly from Shopify.
A red notice appears after pressing Try Grow. The request to Shopify didn’t go through. Try again in a few minutes. If the error persists, contact support with the message text.
The card says “Free trial still available” even on the plan I already have. It’s general information about your store’s trial, not about the current plan. Your active plan is the one with the Current plan label.