All the app's settings
At a glance
- What you get
- Know where each setting lives and what it does.
- Time
- 8-minute read
- Plan
- All plans
How saving works
On the Widget, AI Chatbot and Settings pages, changes only take effect after Save (top right). Until you save, the unsaved changes bar appears, with Discard to undo. One exception: Language in Settings saves itself as soon as you pick it.
Settings
Shopify Admin › Apps › IFG AI Chat › Settings.
| Setting | What it does | Starting value | When to change it |
|---|---|---|---|
| Language (App language section) | Language of the app’s menus, buttons and text. | The one chosen at first setup; usually Automatic (Shopify account language) | If you want the app in another of the 30 languages. The change applies to the whole app at once. |
| Merchant email (Notifications section) | Where you receive unanswered questions, leads and customer data requests. | The one typed at first setup | When the mailbox you check changes. It can’t be left empty. |
| Send test email | Sends a test email to the address in the field. | — | After changing the email, to check it arrives. |
| App installed on (Privacy and data section) | Shows the installation date. Read-only. | — | — |
| Conversation retention | Shows how long conversations are kept: 30 days. Read-only. | 30 days | It can’t be changed. |
| Privacy policy › Read the privacy policy | Opens the privacy policy in a new tab. | — | — |
After Send test email you’ll see one of these messages: “Test email sent — check your inbox”, “Enter a valid email address before sending the test.”, “Too many requests in a row. Try again in a few minutes.” or “Sending failed. Try again in a few minutes.”.
Widget
Shopify Admin › Apps › IFG AI Chat › Widget. Step-by-step explanation in Set up the contact widget.
| Setting | What it does | Starting value | What happens when you change it |
|---|---|---|---|
| WhatsApp + number | Switches on the WhatsApp channel. | Off | The button opens a WhatsApp chat with that number. |
| Telegram + username | Switches on the Telegram channel. | Off | The button opens a Telegram chat with that username. |
| Position | Corner of the button. | Bottom right | The button moves to the other corner. |
| Accent color | Colour of the button and the chat. | #2C6ECB |
The colour changes on your store. |
| Action on click | What the button opens. | It opens Telegram, the Contact channels menu or the AI Chatbot. | |
| Appearance delay (in Advanced options) | Seconds before the button appears. | 0 | The button appears after that many seconds (up to 30). |
| Accessible name of the button | Name announced by screen readers. | Empty | It only changes what screen reader users hear. |
| Prefilled message (WhatsApp) | Text already typed when WhatsApp opens. | Empty | The customer finds that text ready to send. |
| Launcher icon | Channel logo or neutral bubble. | Official channel logo (default) | The icon on the button changes. |
AI Chatbot (Grow and Unlimited)
Shopify Admin › Apps › IFG AI Chat › AI Chatbot. Step-by-step explanation in Turn on and customise the AI chatbot.
| Setting | What it does | Starting value | Plan |
|---|---|---|---|
| Turn on the AI chatbot | Switches the assistant on or off. | On after the first move to a paid plan | Grow, Unlimited |
| Merchant email | The same email as in Settings. | The one from first setup | Grow, Unlimited |
| Collect email when the bot doesn’t know the answer | Has the assistant ask the visitor for an email when it has no answer. | On | Grow, Unlimited |
| Assistant name | Name shown in the chat (up to 40 characters). | Empty: the chat shows your store name | Grow, Unlimited |
| Avatar | Letter or emoji in the chat (up to 4 characters). | Empty | Grow, Unlimited |
| Tone | Neutral, Professional or Friendly. | Neutral | Grow, Unlimited |
| Response length | Short, Standard or Detailed. | Short | Grow, Unlimited |
| Always do / Never do | Rules to follow or avoid (up to 500 characters each). | Empty | Grow, Unlimited |
| Suggested questions | Up to 5 ready-made questions when the chat opens (up to 80 characters). | Empty: the chat shows three standard questions | Grow, Unlimited |
| Instructions for the assistant | Free text on how to answer (up to 1,000 characters). | Empty | Grow, Unlimited |
| Welcome message | First message of the chat (up to 200 characters). | Empty: standard welcome | Unlimited only |
Knowledge Base, Conversations, Leads, Plans
These pages have no settings to save: they hold lists and actions. They’re explained in Knowledge base, Conversations and leads and Plans and billing.
Support
Shopify Admin › Apps › IFG AI Chat › Support:
- Open help opens an assistant that answers the most common questions about the app. If it can’t find the answer, it offers to forward your request to support by email (“Yes, contact me”), who will reply to your Merchant email.
- Frequently asked questions: the FAQ, to open one by one.
- Suggest an improvement: type your idea in the field and press Send suggestion. It goes straight to IFG eCommerce.
Troubleshooting
The language doesn’t change. If “Save failed. Try again in a few minutes.” appears, try again later. With Automatic the app follows your Shopify account language: if you want a different language, pick it from the list.
Overview shows “Notification email missing”. Press Add email →, type the address in Settings and press Save.