Answer customer questions
At a glance
- What you get
- Customer questions with your answer, visible under the product.
- Time
- 5 minutes
- Plan
- All plans
Before you start
Your store needs the IFG Reviews — questions block on the product page. You add it with the Questions on the product page button in the guided setup: see Showing reviews on your store.
The customer writes the question, a name if they want, and their email address. The address is never shown. No question is public until you publish it.
Find the questions
- Open Shopify Admin › Apps › IFG Reviews › Reviews.
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In the Customer questions section at the top, press Open the questions. Next to it you can see how many are waiting.
What you’ll see: the Customer questions page with four buttons: Pending, Published, Hidden, Spam, each with its count.
Each question shows who wrote it (“A customer” if they gave no name), the date and the product.
Answer and publish
Warning: the question and the answer become visible to every visitor of your store.
- On the Pending tab, write in the Your answer field. 2,000 characters at most.
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Press Answer and publish.
What you’ll see: the message “Answer published.” and the question moves to Published. On the product page, the question appears with your answer below it.
If you want to prepare the answer and publish it later, press Save without publishing. You’ll see “Answer saved.”.
To check how it looks, press View on the product page.
The other actions
| Button | What happens |
|---|---|
| Publish | The question becomes visible on your store |
| Hide | A published question disappears from your store and stays in the app |
| Mark as spam | The question goes to the Spam tab |
| Delete | The question is deleted |
Warning: Delete can’t be undone. After you press it, the app asks you to confirm: press Confirm deletion only if you’re sure, otherwise Cancel.
If something goes wrong
There’s no question form on my store. The block isn’t in your theme. The app can’t check this on its own: add it from the Theme widget step of the guided setup and press Save in the theme editor.
“Write an answer to publish it” appears. You pressed Answer and publish with an empty field. Write the answer and try again.
“The question changed in the meantime” appears. It was changed in another tab. Reload the page.