Getting started

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IFG Reviews (IFG Recensioni in Italian) collects, moderates and publishes reviews of your products and of your store, inside your Shopify admin. It is built for small and medium Shopify stores, with the admin and the customer emails in six languages: Italian, English, German, French, Spanish and Portuguese.

What it does

Asks for reviews. After an order is fulfilled, the customer gets an email asking for a review of what they bought, with a link tied to that purchase.
Marks real purchases. A review written from that link is a Verified purchase. The mark is granted by the app from the order and cannot be set by hand, by you or by anyone else.
Lets you decide. Every new review waits for your approval. You can publish, hide, mark as spam or archive it, and reply to it publicly.
Shows reviews on your store. Theme blocks show ratings, a review grid, a carousel and an “all reviews” page, and add rating structured data for search engines.
Moves your data in and out. Import from a Judge.me export or a CSV with a preview first, and export your reviews at any time. See Migration.

What it does not do: it does not promise more sales or stars in Google, it does not use artificial intelligence on your reviews, and it does not change your theme’s files.

What you need

A Shopify store with an Online Store 2.0 theme. Blocks are added from the theme editor, which older themes do not offer for app blocks. Shopify’s own free themes from the Theme Store are an example. The theme editor shows whether your theme can take the blocks: if the block is not offered, the theme is too old.
The permissions the app asks for when you install it. They are listed with their reasons in Installation.

Plans

The plan is chosen and paid on Shopify: the plan buttons in the app lead to Shopify’s plan page. Paid plans start with a 7-day free trial that you can cancel at any time. Prices are in US dollars.

	Free	Grow	Unlimited
Price	Free	9.99 USD per month, or 99.90 USD per year	19.99 USD per month, or 199.90 USD per year
Review requests per month	50	500	2,500
Photo storage	100 MB	1 GB	10 GB
One reminder for customers who did not answer	No	Yes	Yes
Send requests from your own email domain	No	Yes	Yes
Widgets, moderation, replies, structured data	Yes	Yes	Yes
Import from Judge.me or CSV, export	Yes	Yes	Yes

Good to know:

No overage charges. If you use up the month’s review requests, new ones wait instead of being sent, and you are never billed beyond your plan.
Downgrading never deletes your reviews.
Photo storage applies once photo uploads are active on your store. Check Settings → Diagnostics → Photos in reviews to see whether they are.

Your first steps

The app opens on Overview. Its menu has Overview, Reviews, Products, Requests, Settings, Plans and Help. The Guided setup page (linked from Overview) walks you through the rest:

Installation and language. Choose the language of the app in your admin.
Product sync. Import your catalogue so each review can be tied to the right product.
Review import. Bring in the reviews you already have, if any.
Collection rules. Choose when the request goes out after an order is shipped.
Email sender. Send yourself a test email.
Theme widget. Add the review blocks to your theme.

Details for each step are in Installation.

Words used in the app

Term	Meaning
Review request	The email asking a customer to review a product they bought. One per product in an order.
Verified purchase	A review written from the link in a request, tied to a real order line. Never assigned by hand.
Waiting	A new review waiting for your decision. It is not visible on your store.
Published	A review visible on your store.
Hidden / Spam / Archived	Reviews you took off your store, or filed away. They stay in the app.
Store review	A review of your shop itself (service, shipping), kept apart from product ratings.
Block	A piece of your theme you add from the theme editor, such as the reviews widget.

Help

Write to info@ifgecommerce.com. The Help page in the app also searches this guide for you and can forward a question to a person.