FAQ

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Does IFG Reviews edit my theme’s code?

No. The blocks are added from the theme editor. See Installation.

Do new reviews go live by themselves?

No. Every new review is Waiting until you publish it on the Reviews page. There is no automatic or rating-based publishing.

When are review requests sent?

After an order is fulfilled, not after payment, and after the delay you set on the Requests page. See Troubleshooting if emails don’t arrive.

How does the verified mark work?

It is granted only when a review can be tied to a real order of your store. Nobody can set it by hand, not even you.

Can customers add photos?

Yes, when photo uploads are active on your store. Photos are published only with your approval. Storage depends on your plan. See Pricing.

Can I bring my reviews from another app?

Yes, from a Judge.me or Yotpo export, or from another CSV file. Run See what would happen first: it shows what an import would do without writing anything. Details in Migration.

Can I take my reviews with me?

Yes. Export is available on every plan.

What happens to a customer’s data when they ask to delete it?

It is erased, not anonymized. A person who asked not to be written to again stays on the do-not-disturb list as a fingerprint that does not identify anyone, so the emails do not start again. See Privacy.

Who do I write to?

info@ifgecommerce.com. See Support.