User guide
If something goes wrong
At a glance
- What you get
- Fix the most common problems yourself, or know what to tell support.
- Time
- 1–5 minutes
- Plan
- All plans
Look for the sentence that describes your problem. Each answer says why it happens and what to do.
Adding documents
«I can’t scan: it says camera access is off»
Why: you denied Scontrik permission to use the camera.
What to do: tap Open Settings in the message, turn on Camera and go back to Scontrik.
«It says the camera isn’t available on this device»
Why: another app is using the camera, or it can’t be reached right now.
What to do: close other apps that use the camera and try again. Or take a picture with the Camera app and add it with Choose photo.
«I can’t add receipts any more»
Why: on the free plan you’ve reached 20 proofs. At the top of the home screen it says «Free limit reached».
What to do: saved proofs stay readable. To add more, go Pro (Scontrik Pro and subscriptions) or permanently erase proofs you don’t need (delete the purchase, then empty Recently deleted).
«I shared a document from another app but I can’t find it»
Why: shared documents join the library when you open Scontrik.
What to do: open Scontrik. If you see «Some shared items couldn’t be imported.», share them again. You can only share images and PDFs.
«The PDF asks for a password and says it’s wrong»
Why: the password is case-sensitive, or it belongs to another document.
What to do: type it again carefully. Often the password is given in the email the invoice came with.
«It says it’s a duplicate»
Why: you’ve already saved the exact same file.
What to do: if you don’t need a second copy, delete the new purchase from the menu with three dots › Delete.
Reading and details
«Reading never ends» or «Reading didn’t finish.»
Why: reading was interrupted, for example because you closed the app while it was reading.
What to do: open the purchase and tap Read now. The original is already safe.
«Almost everything stays To check»
Why: the receipt is faded, the photo is blurry or the document has an unusual layout. Scontrik would rather ask than get it wrong.
What to do: confirm the details by hand (Check the “To check” details). For the next receipts, use good light and the Document look. In Settings › Smart reading you can see whether your iPhone uses smart reading or basic reading.
«The total is wrong»
Why: some invoices show several amounts (net amount, VAT, total).
What to do: open the purchase, tap Total in What we found and enter the right value. Your correction won’t be overwritten again.
Reminders
«The reminder didn’t arrive»
Why: Scontrik’s notifications are off, the reminder wasn’t saved because of the free plan limit, or the reminder date had already passed.
What to do:
In Scontrik open Settings › Reminders › Notifications: it must say On. If you see Open Settings, tap it and turn notifications on.
Open the purchase: the Protection section must show Reminder on.
If it shows No reminder, tap the warranty box, turn on Remind me before it ends and tap Save.
Remember that notifications arrive at 10 am on the chosen day, and that iOS Focus modes can silence them.
Widgets, Siri and Spotlight
«The widget doesn’t show names»
Why: names are hidden to start with, and with Lock the app on they always stay hidden.
What to do: turn on Settings › Search and Siri › Show names in widgets.
«I tapped a result and see Purchase not found»
Why: the purchase was deleted.
What to do: if less than 30 days have passed, restore it from Settings › Your data › Recently deleted.
App lock
«I can’t unlock Scontrik»
Why: Face ID didn’t recognise you.
What to do: tap Unlock and try again, or enter the iPhone passcode when asked.
Backup and restore
«The backup folder is no longer available»
Why: the folder was moved or renamed, or the storage service (iCloud Drive, Dropbox…) can’t be reached.
What to do: in Settings › Backup, tap the folder’s name and choose it again.
«The restore didn’t bring everything back»
Why: some files in the folder are missing or not yet downloaded to the phone.
What to do: open the folder in the Files app, wait for the files to download and run Restore from a backup again. Proofs already there aren’t duplicated.
Subscription
«Plans aren’t available right now.»
Why: the App Store isn’t responding, usually because there’s no connection.
What to do: check your connection and tap Try again.
«I paid for Pro but the app says Scontrik Free»
Why: the iPhone hasn’t received the confirmation yet, or you’re using a different Apple ID.
What to do: open Settings › About › Restore purchases.
The app doesn’t open
«Your library can’t open right now»
Why: Scontrik can’t open its storage on the phone.
What to do: your original proofs are still on the phone; nothing was deleted. Check that the iPhone has free space, tap Try again and, if that’s not enough, restart the iPhone. If the message stays, contact support and include the text you find under Technical details.
Contact support
In Scontrik open Settings.
Under Help, tap Contact support.
What you’ll see: an email opens, already addressed to info@ifgecommerce.com, with the app and iOS versions already written at the bottom.
Describe the problem and send it.
If you can’t use the app, write directly to info@ifgecommerce.com from your email. Include:
- your iPhone model and iOS version;
- the Scontrik version (Settings › About › Version);
- what you were doing, step by step;
- the exact message you saw;
- a screenshot, if possible.
Watch out: don’t send receipts or documents with personal data unless it’s needed. If they help explain the problem, you can cover the parts you don’t want to show.
Quick answers are also on the Support page.