Uninstall the app
At a glance
- What you get
- Remove the app knowing exactly what stays and what is deleted.
- Time
- 5 minutes
- Plan
- All plans
Before you start
Warning: if you remove the app, the withdrawal form disappears from your store. EU rules require customers to always have an online way to exercise withdrawal: set up an alternative before uninstalling.
If you need the request data, export it first: on the Grow and Unlimited plans use Export CSV and Download report on Returns (see Analytics, reports and exports).
If you only want to stop paying, you don’t need to uninstall: go back to the Free plan from Plans (see Plans and billing).
Uninstall
- In the Shopify admin, go to Settings › Apps (in some stores the item is called “Apps and sales channels”).
- Find IFG Returns in the list.
- Open the menu next to the app and choose Uninstall.
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Confirm in the Shopify window.
What you’ll see: the app disappears from the list and from the admin’s Apps menu.
What happens straight away
- Subscription: Shopify ends the app subscription; there are no further charges.
- Store: the Module, Pop-up and Floating blocks are no longer shown. The “Withdrawal” page you created in Shopify stays, but without the form: delete or change it yourself, and remove the link from the footer.
- Configuration: the app clears the notification email, legal details, return address, DPA acceptance and plan. If you reinstall, the setup wizard starts from scratch.
What happens to the data in the following days
About 48 hours after uninstalling, Shopify asks the app to delete the store’s data. At that point:
- the store settings are deleted;
- withdrawal requests are anonymized: the customer’s name, email, phone, address and notes are removed;
- what remains of the case, without personal data (for example order number and amounts), is kept for up to 10 years as accounting and tax records;
- conversations with the app’s support are deleted.
All the details are on the Privacy page.
Troubleshooting
I uninstalled by mistake. Reinstall the app from the Shopify App Store and go through the setup wizard again. If less than 48 hours have passed, your earlier requests are still there.
I still see a charge. Charges accrued before uninstalling stay on the Shopify invoice. For invoice questions write to info@ifgecommerce.com with your store’s .myshopify.com address.