Glossary
At a glance
- What you get
- Understand every word in the guide without looking it up elsewhere.
- Time
- When needed
- Plan
- All plans
- Shopify admin
- The dashboard where you run your store, at admin.shopify.com.
- New / classic customer accounts
- The two systems Shopify offers for customers to log in to your store. The app recommends the new ones.
- App block
- An element the app adds to your theme, which you place on pages from the theme editor. IFG Returns has three: Module, Pop-up and Floating.
- B2B
- Selling to a company rather than to a private consumer. B2B orders can’t use the withdrawal form.
- CSS
- The language that controls how web pages look (colors, spacing, fonts).
- DPA (Data Processing Agreement)
- The contract by which you authorize the app to process customer data on your behalf, required by Art. 28 GDPR.
- Directive 2011/83/EU
- The European consumer rights law that gives a 14-day right of withdrawal for online purchases. Directive (EU) 2023/2673 added the requirement for an online withdrawal function, in force from 19 June 2026.
- Theme editor
- The Shopify page where you change how your store looks: Online Store › Themes › Customize.
- Withdrawal period
- The days the customer has, from delivery, to request withdrawal. At least 14.
- GDPR
- The European regulation on the protection of personal data.
- App embeds
- The theme editor panel where you switch on app elements that apply to the whole store, such as the Floating button.
- Location
- A place where Shopify keeps stock of your products.
- Page template
- The layout Shopify uses for a page. You create a dedicated template to hold the Module block.
- Unfulfilled order
- An order that is paid but not yet shipped.
- Case
- A withdrawal request in the app, with its status, its items and its history.
- Withdrawal
- The consumer’s right to cancel an online purchase within the set period, without giving a reason.
- Case reference
- The code that identifies a request. The customer sees it at the end of the form and in the email.
- PDF receipt
- The document with the withdrawal request details, which the customer downloads at the end of the form.
- Partial refund
- A refund that returns only part of the order amount.
- SMTP
- The system a server uses to send email. With your own SMTP, the app’s emails come from your address.
- Durable medium
- Something the customer can keep, such as an email or a PDF. The law requires the withdrawal to be confirmed this way.
- Tag
- A text label you can give to orders and products in Shopify, for example
custom. - Published theme
- The theme customers currently see on your store.