Pricing
Billed in USD through Shopify Billing. Annual billing on Grow and Unlimited is roughly two months free compared to paying monthly. Switch plans or cancel any time from Plans inside the app — changes take effect immediately, no email required.
Free trial
Grow and Unlimited include a 7-day free trial. The free trial is one per store and starts from your first subscription request. A new subscription or a plan change picks up the days you have left; once the 7 days are used up, a new subscription is paid straight away.
Free
- EU-compliant storefront withdrawal form, in one primary language of your choice among the 30 available (full right-to-left layout for Arabic and Hebrew)
- Guided onboarding (company legal details + return address)
- Automatic order & email verification against Shopify before a request is accepted
- Customer confirmation email
- Dashboard & return management: review, approve or reject cases and track their status; the refund is completed manually from the Shopify Admin
- Unlimited returns
- Return window fixed at 14 days, as set by EU law
Grow — 4.99 USD/month (49.90 USD/year)
Everything in Free, plus:
- Per-item return reasons
- Direct in-app refunds (approve → confirm receipt → refund)
- PDF receipts, with removable IFG branding
- Downloadable summary reports
- Analytics page with return charts
- CSV export
- No IFG eCommerce® logo on the form
- Customizable return window (14, 30 or a custom number of days)
- Automatic order tagging (fixed tag)
- Auto-approval for unfulfilled orders
- Exclude items via product tag
- Separate admin + customer email alerts
Unlimited — 9.99 USD/month (99.90 USD/year)
Everything in Grow, plus:
- Product Restrictions: block returns by product, collection or category, with a warning if the choice risks breaking EU withdrawal rules
- Fully customizable automatic order tagging
- Custom dedicated SMTP
- Editable customer email templates
- 100% customizable form CSS
- Priority support
- Automatic email reminders
- Storefront forms in up to 6 languages active at the same time, with automatic pre-fill and manual override
Billing questions
Is this a test charge on a development store? Yes — on a Shopify development store, subscribing to a paid plan creates a Shopify test charge. No real billing occurs until the app runs on a live store.
Do prices ever change without notice? No. Shopify’s Billing API requires merchant approval for any plan change before it takes effect.
Can I switch or cancel any time? Yes — from Plans inside the app. Changes take effect immediately, with no email required.
Full feature details and compliance handling: see Documentation.