Help Center

New: User guide. Everything you need to use IFG Returns step by step, from installation to your first refund. Open the user guide →

IFG Returns & Withdrawals helps Shopify merchants manage product returns and the EU 14-day right of withdrawal end to end — a customizable storefront return form, an admin dashboard to review and process cases, automated refund workflows, and full compliance with EU consumer-rights rules.

This site has everything you need whether you’re using the app, evaluating it, or reviewing it for the Shopify App Store.

Guides

• User guide — step-by-step instructions for every screen of the app.
• Getting Started — set up the return form and process your first request.
• Documentation — plans & features, EU compliance, data handling, languages.
• FAQ — the 20 most common questions about installing, configuring, and using the app.
• Pricing — plans, prices, and what’s included in each tier.
• Changelog — what’s shipped, in order.
• Privacy Policy — what data we collect, why, and who we share it with.
• Terms of Service — what the app does and does not guarantee, and the limits of our liability.

Support

Something not covered here? Use the Support chat inside the app, or email info@ifgecommerce.com — a real person reads every message, usually within one business day.

Built by IFG eCommerce, a freelance Shopify Partner based in Rome, Italy.