Customize the form's texts, languages and reasons

Before you start

The form must already be in your theme: see Publish the form on your store.

Customization lives in two places:

• the app’s Form editor page: form language, return reasons and, on the Unlimited plan, several languages at once with their texts;
• Shopify’s theme editor: colors, layout, required fields and the texts of a single block.

Choose the form language

1. Go to Apps › IFG Returns › Form editor.
2. In Primary language of the return forms, choose the language, for example “EN - English”.

3. Click Save language settings at the top.

   What you’ll see: the message “Settings saved successfully.” The three blocks on your store show texts, labels and errors in the new language.

30 languages are available. Until you choose a language here, the form uses the one from the app’s Settings.

Create custom return reasons

The standard reasons are “Item was defective”, “Changed my mind” and “Incorrect size”, plus “Other”, which is always available. You can replace them with your own, on every plan.

1. In Form editor, go to Custom return reasons.
2. Type one reason per row, for example “Wrong color”.
3. To add a row click + Add reason. To remove one, click the bin icon next to it.

4. Click Save language settings.

   What you’ll see: in step 2 of the form the customer sees your reasons, with “Other” last.

Custom reasons are in the form’s primary language.

Show the form in several languages (Unlimited plan)

With the multilingual extension, each customer sees the form in the language they are browsing your store in.

1. In Form editor, section Advanced Multilingual Extension, turn on Enable advanced multilingual extension.

2. In Additional enabled languages, tick the languages you need, for example French and German.

   What you’ll see: for each ticked language a box “Customize texts — French” (or the chosen language) appears, with the texts already filled in.

3. To change a text, open the language box. The fields are grouped into “Step 1 — Customer data”, “Step 2 — Items and reason” and “Step 3 — Review”. Edit the ones you need.
4. In Global fallback language, choose the language to show to customers browsing in an unsupported language.
5. Click Save language settings.

On the Free and Grow plans the section is visible but locked, with the Unlimited → pill that leads to the Plans page.

Change colors, layout and fields in the theme editor

1. In Form editor, click Open Theme Editor → (or go to Online Store › Themes › Customize).
2. Open the page with the block and click the Module or Pop-up block, or open Floating under “App embeds”.
3. Change the settings you need (the list is below).
4. Click Save.

Warning: when you save the published theme, changes are visible to customers immediately.

The block settings are grouped:

• Layout & Colors: Form Width and Block Alignment (Module only), Text Alignment, Form Background, border, title and text colors, button colors and Button Corner Radius, step bar colors and sizes.
• Form Texts: Form Title, Step 1 Button Text (Next), Legal Disclaimer (empty = automatic), Returns & Refunds Policy link (the link to your refund policy page) and the step bar texts. The Pop-up also has Trigger Button Text (Art. 11a).
• Success Message: the final message, Receipt Follow-up Text and the texts of three errors: Error: withdrawal outside time window, Error: return already refused, Generic validation error.
• Form Fields: for each field you can change the label and the example text and decide whether it is required (Name Required, Notes Required and so on). The phone field exists only in the Module block.

A text field left empty uses the standard text in the form language. The form language isn’t chosen here: it follows the primary language in Form editor.

Other customizations

• IFG eCommerce logo under the form: on the Free plan there is a small logo. On the Grow and Unlimited plans you can remove it in Settings with Show the IFG eCommerce logo on forms.
• Custom CSS (Unlimited plan): in Settings › Advanced options › Custom CSS you can write style rules for the form.
• Who pays return shipping: set in Settings, section Return Shipping Address; it appears in the form’s legal text and in the confirmation email.

Troubleshooting

I saved but the form is still in the old language. Reload the store page. If you typed texts in the theme editor, they stay as you wrote them: empty the field to go back to the automatic text in the new language.

I don’t see my reasons in the form. Check that you clicked Save language settings and that the rows are not empty.

Next step

Emails to the customer and to you