Terms of Service

← Help Center

English Italiano Deutsch Français Español

Version 1.0 — effective 27 July 2026

These terms govern your use of the IFG Returns & Withdrawals app (“the app”), published by IFG eCommerce, a sole proprietorship of Francesco Guiducci based in Rome, Italy (“we”, “us”).

They apply to you as a merchant installing the app on your Shopify store. They do not replace your agreement with Shopify, and they are not legal advice.

What the app does

The app helps you manage product returns and the EU 14-day right of withdrawal: a storefront return form, an admin dashboard to review cases, automated emails and PDF receipts, and — on eligible plans — refunds issued through Shopify.

It is an operational tool. It helps you meet obligations that are, and remain, yours.

What the app does not guarantee

This section matters. Please read it.

• No commercial results. We do not guarantee sales, conversions, traffic, search ranking, fewer returns, or any other business outcome. How your store performs depends on factors far outside this app.
• No guarantee of legal compliance. The app is built to support EU consumer-rights rules (Directive 2011/83/EU and its 2023/2673 amendment), but compliance of your store remains your full legal responsibility. Texts, deadlines, and exemptions must be reviewed against your own circumstances — if in doubt, consult a qualified professional.
• No uninterrupted or error-free service. Software has bugs and services have downtime. We work to keep the app running well, but we do not promise it will always be available or always behave correctly.

Your responsibilities

• Keeping your store, catalogue, and legal texts compliant with the law that applies to you.
• The accuracy of the company details, return address, and policies you enter into the app.
• Reviewing return requests and refunds before approving them. The app can automate steps, but the commercial decision is yours.
• Informing your own customers about data processing, as required by Articles 13–14 GDPR.

Limitation of liability

You use the app at your own risk.

To the maximum extent permitted by applicable law:

• We are not liable for indirect or consequential damages, including lost profits, lost sales or orders, loss of customers, loss of reputation, or business interruption — whether or not such damages were foreseeable.
• Our total liability for direct damages is limited to the total amount you paid us for the app in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot be excluded or limited by law. In particular they do not cover our own wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code), and they do not affect any liability towards data subjects under Article 82 GDPR, or any other mandatory statutory liability.

Services we depend on

The app runs on, and communicates with, services operated by third parties — Shopify, Google Cloud, email delivery providers, and AI providers for the in-app support chat. Outages, changes, or failures in those services are outside our control, and we are not responsible for them. See the Privacy Policy for how data is handled.

Plans, billing, and cancellation

Subscriptions are billed through Shopify’s Billing API, on the plan you select in the app. Prices are shown in the app and on the Pricing page. You can change or cancel your plan at any time from the app or from your Shopify admin; cancellation stops future charges and does not create a right to a refund of amounts already charged, except where the law requires one.

Suspension and termination

You can stop using the app at any time by uninstalling it. We may suspend or terminate access if the app is used unlawfully, in a way that harms the service or other merchants, or in breach of these terms. On uninstall, data is handled as described in the Privacy Policy.

Changes to these terms

We may update these terms as the app evolves. When changes are material, we will ask you to accept the new version in the app before you continue using it. The version and date at the top of this page always identify the text in force.

Governing law

These terms are governed by Italian law. For disputes, the courts of Rome, Italy have jurisdiction, without prejudice to any mandatory rule that gives jurisdiction elsewhere.

These terms are published in several languages. In case of any discrepancy between versions, the Italian version prevails.

Contact

Questions about these terms: info@ifgecommerce.com.