Documentation

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Reference information about plans, compliance handling, and data practices — alongside the in-app Support chat for day-to-day questions.

• Overview
• Plans & features
• EU withdrawal compliance
• Data & privacy
• Languages
• Support

Overview

IFG Returns & Withdrawals handles product returns and the EU 14-day right of withdrawal end to end: a customizable storefront return form, an admin dashboard to review and process cases, refund handling, and status tracking — with the legal text, languages, and workflow needed to run this in a way that matches EU consumer-rights rules.

Plans & features

All plans include the core storefront return form, guided onboarding, and the case review workflow. Paid plans add:

Feature	Free	Grow	Unlimited
Per-item return reasons	–	✓	✓
Direct in-app refunds (approve → confirm receipt → refund)	–	✓	✓
PDF receipts	–	✓	✓
Remove IFG branding from PDF receipts	–	✓	✓
Downloadable summary reports	–	✓	✓
Analytics page	–	✓	✓
CSV export	–	✓	✓
Customer choice of refund, voucher, or exchange	–	–	✓
Product Restrictions (exclude products or categories)	–	–	✓

Current pricing is shown in-app under Plans.

EU withdrawal compliance

The storefront form and its legal text are built around the EU right of withdrawal (Directive 2011/83/EU) and the withdrawal-function requirements added by Directive (EU) 2023/2673, effective 19 June 2026. In practical terms, the app:

• Shows a clear, always-available electronic withdrawal function on your storefront — no phone call or manual email required.
• Verifies the order live against Shopify before accepting a request, and gives the customer an immediate acknowledgment of receipt.
• Tracks whether your store’s legal details and return address are filled in, since both are required for a compliant withdrawal notice.

This is a description of how the app behaves, not legal advice — merchants remain responsible for their own compliance obligations.

Data & privacy

Access uses Shopify’s expiring offline access tokens, refreshed automatically. When the app is uninstalled (or a data-erasure request is received), customer personal data — name, email, phone, and free-text notes — is anonymized. Order-level accounting fields (order number, resolution, amounts) are kept, anonymized, since they’re required accounting records under standard fiscal retention rules (up to 10 years).

Languages

The admin, storefront form, PDF receipts, and automated emails are available in 30 languages, including full right-to-left layout for Arabic and Hebrew:

EN IT DE FR ES PT NL PL SV AR HE JA ZH KO TR BG HR CS DA ET FI EL HU GA LV LT MT RO SK SL

Support

For setup help or questions, use the Support chat inside the app, or write to info@ifgecommerce.com.